1. Is it possible to return my order?
Yes, you can return your order within 30 days of receipt if it meets the following conditions:
- The item is in its original packaging with all parts and components intact.
- The product is not damaged due to careless handling.
- Hygiene-related products have been thoroughly cleaned before returning.
- The product was defective upon arrival.
- The customer is responsible for the return shipping costs.
- The return will be processed within 7 working days, and if approved, officially acknowledged within this period.
🚨 Please note: We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.
2. How can I return my order?
If your order meets the conditions above, follow these steps:
- Send an email to: support@carter-hudson.com
- Include the following details:
- We will reply with the correct return address.
- DO NOT return the item to the sender’s address. We will provide the correct return location.
- You are responsible for the return shipping costs.
3. Can I cancel my order?
The cancellation period is 14 days from the day you receive the product. However:
- If the order has already been processed, cancellation is not possible until you receive the goods.
- Once received, you can return them following our return process.
🚨 Important: Since we use an automated system, we cannot stop the shipment once it has been placed. If the item is in transit, cancellation is not possible. Please wait until you receive it and initiate a return.
4. How do I request a refund?
To request a refund, follow these steps:
- Check eligibility: Ensure that your return meets all conditions outlined above.
- Contact customer support: Send an email to [SHOP EMAIL] with:
- Wait for instructions: We will provide the return address.
- Ship the product back at your own expense.
- Refund processing:
🚨 Refunds exclude shipping costs unless the product was defective upon arrival. 🚨 All returns are sent to our central warehouse in Asia at the customer’s expense.
5. What if my order is delayed?
Our items are shipped from Asia, which may cause longer transit times. Unfortunately, we do not have control over shipping delays. If your item is already in transit, please wait until you receive it before initiating a return.
6. What happens if my refund is rejected?
If we determine that the returned product:
- Does not meet return conditions
- Has been used or damaged due to customer handling
- Is missing parts or original packaging
Then, the refund will be denied, and the product will not be refunded. If you have questions, contact us at support@carter-hudson.com before returning an item.
